End User Features

At no level of Helm are any users denied the privilege of outstanding control, functions and features.

Customers are no exception. Within a customer account, several packages can be held of which each can have more than one domain. This means that a customer will only ever have to log into a single account at one location no matter how many packages or domains they may have.

Below are some more of the functions and features that customers have available within their Helm account. The control panel allows these functions to be available to admin's and resellers without having to log out of one account and into another.

Add/Remove Packages

Customers are not just associated to a single package. Within Helm a customer can purchase as many packages from their reseller as they like.

Add/Remove Domains

Since a customer can hold more than one domain within the single account, the added ability to just remove a domain from a package and replace with a a new one is a well sought after feature for customers.

Add/Remove Domain Registrations

Domain registrations are kept separately from the hosted domains. This allows a customer to register domains through their reseller, or resellers to register domains through their admin without having to setup the domain on the system first.

Add/Remove Additional Features

At any time customers can add and cancel additional features such as web statistics, databases and much more.

Billing

As a customer you are capable of viewing outstanding bills, settle bills online where appropriate or view previous invoices.

Internal Messaging

Customers can view internal messages from their reseller or the administrators. Messages are marked as 'Read' as soon as they are viewed so that a customer can see messages that they have not read before.

Manage Email Accounts

Admin, resellers and customers can add, update and remove email accounts (POP3 accounts). The number of email accounts available for a domain is set at the package level. This means if a customer's package has more than one domain the number of email accounts are distributed among all the domains.

Manage Email Forwarding

Admin, resellers and customers can add, update and remove email forwarders. Like email accounts, email forwarders can be controlled from admin's, resellers or customers.

Manage MRAs

MRA's (Multi-Recipient Addresses) allow a customer to setup an address that will forward to one or more email addresses. An administrator and reseller can restrict the maximum number of recipients to ensure this feature is less likely to be used as a mail list. This feature is dependant on the email server software installed.

Manage FTP Accounts

Admin, resellers and customers can add, update and remove FTP accounts. FTP accounts can be set to have specific read and write permissions. This means a read-only or write-only FTP account can be created at any time.

Manage ODBC DSNs

Admin, resellers and customers can add, update and remove ODBC DSNs for MS Access, MS Excel, MySQL (where appropriate) and MS SQL (where appropriate). Because all database management is controlled by Helm, adding ODBC DSNs is very much straightforward. In many cases adding a new DSN is as simple as typing the name of the DSN and selecting the database from a list available to the customer.

Manage Sub-Domains

Sub-domains allow users to use full host names to access subfolders within their accounts, such as forums.mydomain.com. This is a great alternative when the customer doesn't need email etc for the sub-domain, but just needs it for a few web pages or files.

Manage Domain Aliases

Domain aliases will allow a customer to have additional domains that map their web site and email for another domain. This is also a great way of arranging a way for a customer to test out a set up before a domain is pointing to the servers.

Manage Shared SSL

You can set up shared SSL accounts for the customers domains. This will allow your customers to provide their own scripts and ensure that they are communicated with securely, such as credit card payment forms, or downloading confidential information.

File Manager

Helm provides a file manager that allows a customer to access all of his disk space. This even includes a WYSIWYG editor at no extra cost.

Database Manager

This feature provides a quick overview of the databases that are installed for a domain. This feature is planned to be extended in the future to encompass full database management online.

DNS Zone Manager

Admin, resellers and customers can add, update and remove zone records. Helm allows customers to specify personal MX and Host (A) records for their domains.

Manage MIME Types

Admin, resellers and customers can add, update and remove MIME types. This allows a customer to add additional services such as WAP should this not be provided by default.

note : not all features are available on all plans